Terms of Service

By creating an account or using any feature of LunaCare, you confirm that:

• You are at least 13 years of age
• You have read and agree to these Terms of Service and our Privacy Policy
• You are using the app for lawful, personal, non-commercial purposes
• The information you provide is accurate and up to date

LunaCare provides the following core features:

As a user of LunaCare, you agree to:

• Provide a valid email address and password, or phone number, for account authentication
• Keep your account secure and not share OTP codes with others
• Use the SOS feature only in genuine emergency situations
• Not attempt to reverse-engineer, hack, or misuse any part of the app
• Not use the app to harass, harm, or endanger any individual
• Not submit false or misleading information to the AViro AI assistant

• Accounts are created using Google Authentication with email/password or phone verification
• You are responsible for all activity that occurs under your account
• LunaCare does not store passwords. Email/password credentials are securely managed by Google Authentication.
• If you suspect unauthorized access to your account, contact us immediately
• We reserve the right to suspend or terminate accounts that violate these terms

LunaCare has a Free plan and a paid LunaCare Plus plan:

Prices may change. We will provide advance notice of material price changes where required by law. A price change will normally apply from the next renewal, not the period already paid for.

Paid subscriptions renew automatically at the end of each monthly or yearly billing period until you cancel them. Payments are processed by Razorpay. By starting a subscription, you authorise Razorpay to charge your selected payment method for recurring renewal charges, applicable taxes, and any amount shown at checkout.

Razorpay may require additional authentication or payment information. LunaCare does not control Razorpay's payment systems.

You can cancel LunaCare Plus at any time from the app's Manage subscription section. Cancellation stops the next renewal. Your Plus access continues until the end of the paid billing period, after which the account returns to the Free plan.

Unless required by applicable law, cancellation does not create a right to a refund for a partially used billing period.

You may request a refund within [X days] of the original charge by contacting vraxismultiventures@gmail.com with your account email and Razorpay payment or subscription ID.

We will review requests fairly, including duplicate charges, unauthorised charges, material payment errors, and situations where Plus was not made available for a substantial part of the paid period. Approved refunds are returned through Razorpay to the original payment method where possible. Refunds are not generally available for ordinary partial-period use or after the request window, except where required by law.

[If a free trial is offered], the trial length and eligibility will be shown before you start. Unless you cancel before the trial ends, it will convert automatically into the selected paid subscription and the recurring charge will be processed by Razorpay. If no trial is displayed in the app, no free trial is offered.

You must not use automated tools, scripts, scraping, abusive requests, or other methods intended to bypass Aviro limits or overload the service. Automated or abusive use may be limited, blocked, or suspended.

Aviro is an AI assistant, not a doctor, lawyer, therapist, emergency service, or substitute for qualified professional advice. AI responses may be incomplete, outdated, or wrong. Legal and expert information is general guidance only and is not a legal, medical, or professional opinion.

For an emergency, call local emergency services. In India, call 112. Do not rely on Aviro or the app alone for urgent safety or medical help.

All content within LunaCare — including the design, logo, UI, code, and written content — is the intellectual property of [LEGAL COMPANY NAME].

• You may not copy, reproduce, or redistribute any part of the app without written permission
• User-generated content (journal entries, mood logs) remains your personal data and is stored locally on your device
• You grant LunaCare no rights over your private health entries

LunaCare integrates with third-party services that have their own Terms of Service:

LunaCare is not responsible for the practices or content of these third-party services.

To the maximum extent permitted by applicable law:

• LunaCare is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages arising from use of the app
• We do not guarantee uninterrupted or error-free service at all times
• We are not responsible for decisions made based on information provided by AViro AI
• In emergency situations, always contact official emergency services (112 in India) — do not rely solely on the SOS feature

You may stop using LunaCare at any time by uninstalling the app. To delete your account and associated server-side data, please contact us.

We reserve the right to suspend or terminate access to LunaCare without notice if we determine that you have violated these Terms of Service or are using the app in a harmful manner.

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from use of LunaCare shall be subject to the jurisdiction of courts in India.

We may update these Terms of Service from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the app after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.